Job title: Lead Product Designer
Location: NYC 51 Madison Hybrid - 3 days per week - Preferred candidates are local to the NYC Home Office;
however, we are open to hybrid or fully remote candidates located anywhere in the U.S. for the right individual.
Contract Duration: 12 months
Interviews:
1st: Screening w/mgr
2nd: Portfolio/Case study presentation panel interview
3rd: Design Leadership
4th: Product Partner
*Please note: 3rd & 4th might flow back-to-back
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What you'll do
- Turn ambiguous, cross-cutting problems into clear user flows and high-fidelity prototypes for core NYL360 workflows (e.g., navigation, dashboards, servicing tasks, forms, document and data review, and key decision points).
- Set and govern the design quality bar: production-ready prototypes (component usage, states, responsive behavior, content guidance, accessibility notes, and edge cases), Dev Mode handoff, and design QA against intent.
- Lead use of Madi: apply and extend components and patterns, drive contributions through the contribution process, and keep documentation current so the team moves faster with each release.
- Influence the roadmap and drive delivery in SAFe
- Influence roadmap and prioritization with Product Owners/Managers and leadership; contribute to PI planning and sprint ceremonies and keep design ahead of development across concurrent sprints.
- Collaborate daily with Product, Engineering, and Implementation teams; manage stakeholder conflict, make pragmatic tradeoffs, and unblock engineers during build.
- Work from analytics, usability research, support drivers, and stakeholder input to identify friction, prioritize fixes and enhancements, and translate findings into designs that move the numbers.
- Identify delivery, compliance, and experience risks early and escalate them with clear options.
- Lead co-creation and mentor the team
- Facilitate working sessions (story mapping, journey mapping, design studios, and critique) to align on problems, explore options, and land decisions quickly.
- Coach and mentor designers on the NYL360 squad through critique and feedback, raising craft and consistency across the team's work.
- Present design strategy, rationale, and impact to senior and executive stakeholders, framing decisions in terms of business value.
- Ship for outcomes, not output
- Advocate for the user in cross-functional discussions, using evidence to align stakeholders on the right problems to solve.
- Bring AI-assisted workflows into the team's practice and guide design for AI-powered NYL360 capabilities with transparency, accessibility, and compliance in mind.
You should have
Portfolio required: Please include a portfolio or case studies as a document or link with your resume when applying (including any passwords). Please do not use Dropbox or other file-sharing tools we cannot access
Skills
- Strong command of interaction design, visual design, and UX writing collaboration, including content architecture across journeys.
- Fluent in AI-augmented design workflows (e.g., Figma AI, Claude Design, ChatGPT, NotebookLM) with measurable efficiency gains; able to review AI-generated outputs for quality and compliance and lead AI toolset adoption across the team.
- Expert in Figma (components, variables, auto layout, prototyping, and Dev Mode handoff), able to set standards and train others. Proficient with FigJam and Miro; comfortable with Adobe Creative Suite.
- Familiarity with technical architecture concepts (service-oriented architecture, micro-services, data models) and front-end basics (HTML, CSS).
- Strong understanding of accessibility standards (WCAG 2.1 AA) and inclusive design, with the ability to define accessibility standards for a product portfolio.
- Executive-level communication skills; able to align cross-functional leaders and give engineers and designers clear, actionable direction.
- Meticulous attention to detail across states, edge cases, and content, with a pragmatic sense of what to ship now versus later.
- Comfortable using qualitative + quantitative inputs (e.g., usability testing, Qualtrics, Adobe Analytics/GA4) and OKR-based metrics to prioritize and iterate on live features.
Education
- Bachelor's degree in a relevant field (e.g., Design, Interaction Design, Fine Arts, HCI) or equivalent practical experience.
Nice to have
- Experience in life insurance, financial services, or other highly regulated industries designing complex application or servicing experiences.
- Experience architecting agentic or conversational UX patterns (e.g., goal-oriented flows, fallback states, trust and transparency, and AI-to-human handoff) with attention to Responsible AI and privacy-by-design practices.
- Experience shipping designs across a range of front ends (e.g., content management systems, low/no-code platforms, framework-based front ends, native apps).
- Experience with experimentation (A/B testing), personalization, and optimization of key journeys (adoption, task completion, and engagement).
- Advocates for accessibility best practices, with deep knowledge of ADA compliance and WCAG guidelines, and experience embedding them into design solutions.
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Spectraforce Technologies
life insurance
Nov 04, 2026