Sr. Associate, IT Business Systems Analysis

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Sr. Associate, IT Business Systems Analysis, you will support the Research & Development teams at our Fort Worth main campus. This role serves as a key IT business partner, primarily responsible for designing and implementing IT solutions that align with business needs. You will apply technical expertise and collaborate with cross-functional teams to deliver high-quality business systems. The ideal candidate will combine strong business analysis skills, R&D systems expertise, and a collaborative mindset to drive adoption, improve workflows, and support innovation within R&D in Fort Worth, TX. In this role, a typical day will include:

Business Partnering & Stakeholder Engagement

• Act as an IT business technology partner for assigned R&D teams and related R&D stakeholders, supporting day-to-day engagement, intake, prioritization, and follow-up for system needs, enhancements, and operational activity.
• Partner with business stakeholders to understand process needs, document requirements, clarify business justification, and support alignment of requests to release plans and system capabilities.
• Support effective communication between business teams, IT partners, quality/compliance teams, and vendors to ensure transparency on scope, timelines, risks, and dependencies.
• Maintain strong working relationships with business leads, vendor resources, internal IT teams, and compliance partners to support continuous improvement and effective system operation.

Business Systems Analysis

• Gather, analyze, and translate business requirements into actionable IT solutions.
• Identify opportunities to improve workflows, data integrity, and system utilization.
• Support prioritization and delivery of enhancements aligned with business objectives.
• Identify opportunities to improve workflows, system usability, data quality, reporting, and operational efficiency across business function(s) processes.
• Work with IT stakeholders and vendor resources to clarify configuration needs, review proposed solutions, and support business acceptance of delivered capabilities.
• AI Enablement & Data Science Collaboration

o Promote awareness and adoption of AI capabilities within the organization.

o Partner with local analytics/data science teams to support AI use-case identification and development.

o Help translate scientific workflows into opportunities for AI-driven insights and efficiencies

• Enterprise Application & Digital Enablement

o Guide teams on effective use of enterprise and local applications, ensuring alignment with Alcon standards and governance.

o Support integration of lab systems with broader enterprise and data platforms.

o Advocate for scalable, compliant, and sustainable IT solutions.

• Support & Continuous Improvement

o Provide day-to-day support ensuring minimal disruption to research activities.

o Drive continuous improvement initiatives to enhance user experience, system performance, and operational efficiency.

WHAT YOU'LL BRING TO ALCON:

• Bachelor Degree or Equivalent years of directly related experience (or high school +11 yrs; Assoc.+6 yrs; M.S.+0 yrs).
• The ability to fluently read, write, understand and communicate in English.
• 2 years of Relevant Experience.
• Strong skills in:

o Requirement gathering and business process analysis

o Stakeholder engagement and communication

o Problem solving in complex, cross functional environments

Preferred qualifications:

• Hybrid background spanning IT and scientific environments
• Experience in pharma, medical device, or regulated (GxP) environments
• Exposure to:

o R&D platforms and integrations (e.g., Veeva, AWS, etc.) supporting Clinical R&D and Product Safety.

o AI & ML initiatives in scientific workflows

o Collaboration with analytics/data science teams on use-case development

o Strong business partnering and influencing skills

o Ability to translate business and scientific needs into IT solutions

o Proactive, solution-oriented mindset with a focus on execution

o Ability to operate effectively within global teams

o Commitment to continuous learning and innovation, particularly in AI and digital capabilities

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities.
• Ideal role for someone aspiring to be a future manufacturing plant controller.
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.