Field Engineer 4

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 4

Location(s): Kansas City, MO

Job Summary
We are seeking a Field Service Technician to provide onsite laptop and desktop hardware repair services across the assigned metropolitan area and surrounding locations. The technician will handle break-fix support, diagnose hardware issues, replace defective components, and complete service requests at customer locations.

This position requires hands-on computer hardware repair experience, reliable personal transportation, and the ability to travel extensively between service locations.

Key Responsibilities

• Perform onsite break-fix repairs of laptops and desktop computers.
• Diagnose and troubleshoot hardware issues involving Dell laptops and PCs.
• Replace hard drives, motherboards, keyboards, LCD screens, and other computer components.
• Perform complete system replacements and repair or replace PC peripherals.
• Resolve basic hardware and software issues as directed.
• Complete and close service tickets in real time using the designated call management system and company-provided phone.
• Document service activities, time, and location accurately for each service request.
• Travel between customer locations throughout the assigned metropolitan area and surrounding regions.
• Maintain professional communication and customer service standards.

Required Qualifications

• Minimum 1 year of hands-on laptop and desktop break-fix experience.
• CompTIA A+ certification preferred/required by the client. Candidates without an existing certification must obtain it within 90 days of starting.
• Experience diagnosing and repairing Dell laptops and desktop computers.
• Working knowledge of computer hardware, software, and Microsoft applications.
• Experience replacing motherboards, LCD screens, hard drives, and other hardware components.
• Ability to troubleshoot and resolve basic technical issues.
• Reliable personal vehicle and valid car insurance.
• Ability to travel extensively between customer locations, including drives of 2-3 hours when required.
• Ability to use a mobile phone for real-time service reporting and ticket documentation.
• Strong communication, organizational, and customer service skills.

Preferred Qualifications

• Computer building and hardware assembly experience.
• Extensive experience with laptop and desktop component replacement.
• Previous field service or onsite technical support experience.

Work Locations

• Kansas City, MO
• Lenexa, KS
• St. Joseph, MO

Travel Requirements

• Approximately 250-350 miles per week.
• Extensive daily driving between customer locations.
• Mileage incurred while traveling between customer service locations is reimbursed according to the applicable mileage policy.
• Travel between home and the regular work location is not reimbursed.

Additional Requirements

• U.S. citizenship required due to potential assignments at government and federal facilities.
• Must pass drug screening and background verification.
• Government or client security clearance may be required.
• Must complete required product training.
• Business casual dress code required.
• Must be willing to work occasional overtime or beyond scheduled shift hours.
• Dell certifications must be completed as a condition of employment. Certifications are provided at no cost to the candidate.

Work Schedule

• Monday through Friday, 8:00 AM-5:00 PM, with occasional extended hours as required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.