Field Engineer 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 3

Location(s): Groton/New London, CT

Job Summary
The Field Engineer 3 will provide onsite technical support for desktop and laptop computers, printers, network devices, servers, and related hardware and software. The role involves installing, diagnosing, maintaining, troubleshooting, and repairing computer-related equipment at customer sites and/or depot locations.

This is a journeyman-level desktop support position requiring 1-3 years of computer support experience and a strong foundation in hardware and software troubleshooting. The technician will follow established procedures and service desk instructions while applying technical knowledge to resolve issues that require additional investigation and support.

Key Responsibilities

• Install, configure, diagnose, maintain, and service desktop computers, laptops, printers, network devices, standard software, and low-end servers.
• Provide basic hardware, software, and networking support for desktops, laptops, and server products.
• Install and maintain PCs, associated software, networks, servers, and peripheral devices.
• Support legacy products and provide maintenance for core and server products.
• Perform disk replacements on enterprise storage products.
• Troubleshoot and resolve hardware and software issues, including device repair, PC/laptop reloading, and re-imaging.
• Install, configure, and optimize hardware, software, and networking products.
• Perform installations, moves, additions, and changes (IMAC).
• Test and certify PCs, networks, servers, and approved client applications.
• Support network products from operational and maintenance perspectives.
• Provide follow-up on unresolved issues and escalate problems when necessary.
• Maintain accurate incident and service request records in the ticketing system.
• Ensure compliance with service-level agreements (SLAs) and established service delivery procedures.
• Maintain professionalism in conduct, communication, and appearance while ensuring customer satisfaction.

Required Qualifications

• 1-3 years of computer support or desktop support experience.
• Basic hardware and software troubleshooting skills.
• Experience installing, configuring, and maintaining computers and peripheral devices.
• Understanding of desktop, laptop, networking, and server support.
• Ability to diagnose and resolve technical issues using standard troubleshooting methods and tools.
• Good organizational skills and a strong work ethic.
• Strong communication and customer service skills.
• Ability to work independently and follow established procedures.

Preferred Qualifications

• Relevant technical certifications such as CompTIA A+, Security+, Apple, or Dell certifications.
• Experience with ticket management and service desk platforms.
• Experience configuring and deploying iOS, Android, or other mobile devices.
• Experience with software deployment, installation, and troubleshooting.
• Experience with hardware deployment, troubleshooting, and repair.
• Experience supporting enterprise storage and server products.

Position Details

• Shift: First shift mandatory initially; potential opportunities for second shift.
• Driving Requirement: Primarily non-driving; occasional travel between work sites may be required.
• Citizenship Requirement: U.S. Citizenship mandatory
• Age Requirement: Must be at least 18 years old.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.