Early Intervention Administrative Support Clerk (Part Time)

Early Intervention Administrative Support Clerk (Part Time) (Full Time)
: Woonsocket, RI
: Early Intervention

Early Intervention Administrative Support Clerk (Part Time; 20 hours)

POSITION SUMMARY:

The purpose of this position is to provide Clinical support functions such as filling into electronic database, completion of program materials and support to the administrative assistant. Referral coverage for the Early Intervention program when admin assistant is out and clerical duties for the Family Support Division.Clerical duties include filing, mailings, photocopying, data entry and other administration tasks as required. If clerk is bilingual may on occasion interpret/translate for case managers on home visits.

MINIMUM EDUCATION AND TRAINING REQUIRED

High school diploma, as well as experience in telephone and face to face interviewing. Working knowledge of authorization processes. Have an ability to interact in a professional and courteous manner in all contacts with clients, community agencies and staff. Computer skills in Word, Excel and data entry knowledge.

WORKING CONDITIONS:

• Have the ability to communicate with clients, referral sources, co-workers and management in person and via the phone
• Have written communication skills necessary to compose correspondence and other materials
• Must have own reliable transportation to travel between buildings or complete training.

DUTIES AND RESPONSIBILITIES

• Complete electronic database filling in the permanent file for staff/ consultants in strict accordance with Agency/EOHHS standards.
• Completes all Physician Authorization Forms (PAS) in the Welligent Electronic Health Record in accordance to processes outlined with EOHHS Standards. This includes checking to make sure necessary information is in the record and coordinating with staff responsible for the case, Completing document and steps for sending letter to physician, and coordinating letters and materials that may be required as part of this process once PAS is received from physician.
• Manage, update and maintain the evaluation calendar for the Early Intervention programin accordance with established procedures
• Supports Administrative assistant with record review duties including managing the record review binder
• Support Clerk runs Wellegent administrative reports monthly to include Service Coordinator Caseload, Missing Data, Timely Service, and Transition report as requested by the program manager/director. Support clerk also makes copies of these reports for staff and supervisors.
• Works collaboratively with office and administrative staff to support needs of program

a) Prepares interpreter requests with International Language Bank and NHP

b) Deliver/return any files requested by medical records

• Provides referral coverage in absence of Administrative Assistant to screen and respond to telephone inquiries:

a) Gather all necessary information required by the referral process, including follow-up phone calls when appropriate.

b) Respond to client's initial questions and concerns regarding programs, and referral process; appropriately screens and responds to all inquiries.

c) Complete all necessary referral documentation in the Welligent Call Center including but not limited to referral forms, phone logs, agency communications and contact logs.

d) If administrative assistance is out, will update census to document closed cases

• Attend staff meeting and records meeting minutes.
• Demonstrates dependability, time management, independence, and responsibility.
• Recognizes own strengths and challenges and identifies area for professional growth.
• Completes other duties as assigned by the program manager or EI director

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social, and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military-friendly employer!