Patient and Family Navigator

HealthHaven includes multiple programs designed to increase capacity of primary care clinicians (PCCs) and other prescribing clinicians to provide care for common mental health and behavioral health concerns through training, consultation, and resource support. These programs include VMAP, VMAP for Moms+, and APAL. The HealthHaven call line provides consultation and resource support through a hub model. Each regional or specialty hub is staffed by at least one FTE of a consulting physician (CP), a licensed mental health professional (LMHP), and at least one care navigator. The care navigator helps PCCs and their patients identify appropriate local mental health resources and supports.

A critical component of the HealthHaven model, the VMAP regional care navigator is expected to have strong knowledge of local resources and/or lived experience navigating healthcare or mental health systems for children and their families. This expertise supports effective linkage of PCCs, patients, and families to appropriate behavioral health services and supports based on their needs, location, and insurance status.

The care navigator works collaboratively with their hub team to perform the following responsibilities:

• Develop and maintain relationships with intake coordinators at community mental health agencies, clinics, and organizations
• Participate regularly in community-based meetings to stay current on new and evolving resources in their region or area of specialization
• Research, maintain, and regularly update accurate lists of local mental health resources and availability, including mental health providers, family support services, community resources, peer support programs, and Children Services Act (CSA) related programs. These resources should be maintained in internal databases and verified at least annually.
• Answer calls and emails to the HealthHaven line during normal business hours and connect callers to appropriate resources
  • Respond to PCC requests within 24 hours with appropriate regional mental health resources, including practice information such as insurance participation and appointment wait times.
  • When needed, work directly with patients and families to facilitate and coordinate referrals to services
• Provide follow-up calls to referred patients and families within designated timeframes to support continuity of care
• Provide PCCs with updates, as requested, on family engagement and service connection status.
• Record and log information from daily calls in the HealthHaven database
• Conduct post-navigation surveys to gather data from PCCs and patients/families regarding satisfaction of process
• Adhere to HIPAA privacy policies and applicable hospital or health center regulations
• Participate in supervision with the HealthHaven Licensed Mental Health Professional in their regional or specialty hub.

MINIMUM REQUIREMENTS

Education: Bachelor's degree required. Equivalent combination of education and experience may be considered in lieu of degree.

Experience: 3 years relevant experience.

Licensure: None

Preferred Qualifications:

• Strong organizational and time management skills, including the ability to manage multiple tasks and respond to requests promptly.
• Strong writing skills and ability to document work thoroughly and consistently.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of providers, agencies, patients, and families.
• Strong customer service skills, particularly when engaging by phone.
• Proficiency in Word, Excel, data entry, and editing.
• Flexibility and willingness to learn.
• Lived experience navigating healthcare systems and/or mental health services is strongly preferred.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. Depending on department, this job may occasionally require traveling some distance to attend meetings, and programs.

The anticipated starting pay will be $53,506 annual, commensurate with education and experience.

This is an exempt-level, benefited position. Learn more about UVA benefits.

This is a restricted position, which is dependent on funding and is contingent upon funding availability.

This position is based in Charlottesville, VA, and must be performed fully on-site.

About UVA and the Community

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Additional Requirements

Background checks, pre-employment health screenings, and drug screenings will be conducted on all new hires prior to employment.

How to Apply

Please apply online, by searching for requisition number R0088758. Complete an application with the following documents:

• Resume
• Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants: Search and apply for jobs on the UVA Internal Careers website.

Reference Check Process

Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

Contact

For questions about the application process, please contact Jeremy Brofft, Senior Academic Recruiter at xmf9ad@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.