Information Technology Administrator

Payroll Title: INFO SYS ANL 2 (007308)

Job Title: Information Technology Administrator

Job Code: 7308

Job Open Date: 4/24/24

Application Review Begins: 5/8/24

Department Code (Name): ASTD (ASSOCIATED STUDENTS)

Percentage of Time: 100

Union Code (Name): 99

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 21

Hiring/Budgeted Salary or Hourly Range: The budgeted salary range that the University reasonably expects to pay for this position is $35.11/hr. - $36.88/hr.

Full Salary Range: The full salary range for this position is $33.29/hr. to $59.15/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Work Location: UNIV-2533

Working Days and Hours: M-F 8-5

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC & Non-UC locations)

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

The Associated Students (AS) of the University of California, Santa Barbara is a non-profit organization and a department of the UCSB campus, funded by undergraduate student fees. Through elected student positions and appointments we voice student concerns and express student opinion to the UCSB administration, UC system, our community, and state and local governments. We have dozens of boards, committees, and commissions that are organized and funded through AS to enrich student life and give students services and opportunities not offered by the administration. Our mission is to help students uphold the high academic standards and give them leadership, employment, cultural and growth opportunities to serve the campus community.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC and why You Belong at UC.

Brief Summary of Job Duties:

Under the Direction of the Associate Director of Technology & Strategic Communications, the Information Technology Administrator is responsible for the development, installation, configuration, maintenance and system integrity of the Associated Students' servers and hosted services. Recommends technical solutions for specialized technical and communication projects in a complex and eclectic environment. Provides second tier troubleshooting and maintenance of primarily MacOS based desktop systems. May assist in software/hardware training for students and staff.

Qualifications:

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training
• 1-3 years Experience with Linux based servers and their administration
• 1-3 years Familiarity with content management systems including WordPress.
• 1-3 years Knowledge and experience troubleshooting MacOS, and commonly used software packages.
• 1-3 years Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.
• 1-3 years Excellent communication skills, teamwork and customer service.
• 4-6 years Experience installing, configuring, and documenting new applications.
• Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures.
• Knowledge relating to the design and development of software. Basic knowledge of secure software development.
• Demonstrated testing and test planning skills.
• Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
• Knowledge of data management systems, practices and standards.
• Knowledge and experience of Macintosh operating systems

Preferred Qualifications:

• 1-3 years Understanding of and experience troubleshooting client, server and peripheral-related issues and actions that can be taken to improve or correct performance.
• 1-3 years Experience working in virtual/remote work environments.

Special Conditions of Employment:

• UCSB Campus Security Authority under Clery Act
• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment

Job Functions and Percentages of Time:

• 40% Server Administration - Responsible for the development, installation, configuration, maintenance and system integrity of the Associated Students' servers. This includes but is not limited to maintaining major aspects of the A.S servers/systems for web support, e-mail, identity management, and computer backup in a network environment. Performs complex testing of software to ensure proper operation and conformance to test plans. Recommends and implements cloud-based solutions to existing local systems. Independently gathers and analyzes information to make recommendations for new hardware purchases. Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and / or tools.
• 30% Special IT Projects - Assists in the planning, development and implementation of IT projects. This includes a complex coordination of hardware, software and network based projects. Assesses advanced project needs and formulates plan to implement appropriate hardware/software solutions. Works as part of a team to assist with installation, configuration, troubleshooting and preventive maintenance procedures on local as well as remote network equipment. Creates and supports accounts using the university's Google Connect service. Supports maintenance and expansion of on-premises key access system. Makes recommendations for and implements hosted and cloud-based software solutions for advanced projects such as customer relationship management, digital asset management, and more.
• 10% Desktop Support - Troubleshoots and resolves the most complex issues. Designs and coordinates work flow of support requests, setting priorities and tracking resolution. Oversight of desktop support staff in resolving issues. Second tier support for the installation, configuration and maintenance of operating systems and software programs for newly purchased and existing computers and peripheral equipment. Oversight for inventory of computer workstations including date purchased, serial numbers, machine type, location etc. Designs a set schedule of preventive maintenance on all desktop computer systems in the Associated Students network for the Helpdesk Technician to implement. This includes running diagnostic programs, virus protection, installation of software and document backups. Utilizes a Mobile Device Management (MDM) system to assist in this work. Provides support for staff and students in procedural or technical problems, working with outside vendors as needed. As part of a team, ensures that desktop computers connect with the internet and peripheral equipment. Makes recommendations for preventative maintenance. Provides software and procedural training for students and staff as needed. Researches the need for any new software programs or licenses and obtains or makes recommendations as needed. Coordinates computer equipment/software purchases and software licensing. Designs and implements a centralized and regularly scheduled back-up system for all computer systems in the Associated Students network. Provides retrieval and restoration of data as needed.
• 15% Supervision - Supervises and trains the Helpdesk Technician in their focus on desktop and network support. Communicates guidelines, best practices, and technical requirements to the staff they supervise. Coordinates workflow of support ticket requests. Hires and trains student desktop support. Sets schedule, supervises work performed and tracks progress of training modules completed. Provides opportunities for student learning and participates with the student supervisors group to provide input on student hiring processes. Performs other duties as assigned.

UC Vaccination Programs Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information:

UC Santa Barbara COVID-19 Information

University of California Policy on Vaccinations

* Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For more information:

University of California's Affirmative Action Policy

University of California's Anti-Discrimination Policy

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